Last Updated: June 24, 2025

Thank you for choosing Cuespan Automation Solutions (“Cuespan,” “we,” or “us”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in the course of our business, including when you use our website or engage our consulting and automation services. It also describes your rights and choices regarding your personal information. Cuespan is based in Washington State, USA, and we comply with applicable U.S. privacy laws (such as the California Consumer Privacy Act for California residents). Note: We do not currently target or offer services to EU residents and are not subject to GDPR requirements.

By using Cuespan’s website or services, you consent to the data practices described in this Policy. If you do not agree with this Policy, please do not use our services or website.

1. Information We Collect

We may collect various types of information, including personal information and non-personal data, either directly from you or through your use of our services and website:

Personal Information You Provide: When you engage our services or contact us, you may provide information such as your name, organization, job title, email address, telephone number, mailing address, and any other information you choose to give us. For example, clients may provide contact details and project-related data; if you fill out a form on our website or email us, you will provide contact information and the content of your communications.
Business and Project Data: In the course of providing consulting or automation services, we might also receive or have access to data from your business systems. This could include datasets for integration, process documentation, or other information you control. We treat any personal data within such client-provided datasets as confidential and use it only for the agreed services (see Use of Information below).
Automatically Collected Information: When you visit our website, our systems may automatically collect technical data such as your IP address, browser type, device type, operating system, referring website, pages viewed, and the dates/times of visits. We may use cookies or similar tracking technologies to collect this usage information. (See Cookies and Tracking below for more details.) This information helps us understand how our website is used and improve its performance.
Information from Third Parties: We generally collect personal information directly from you. However, we might receive your information from third parties in some cases – for example, if one of our business partners refers you to us, or if we are engaged as a subcontractor and the prime contractor provides us your contact details. We will handle that information according to this Policy. We do not purchase consumer lists or data from brokers.

We do not knowingly collect sensitive personal information (such as social security numbers, driver’s license numbers, financial account information, or precise geolocation) unless it is necessary for a specific consulting engagement and provided by the client. We also do not seek to collect data from individuals under 13 years of age (see Children’s Privacy below).

2. How We Use Your Information

Cuespan uses the collected information for purposes consistent with our role as a professional service provider. The uses include:

Providing and Improving Services: We use personal and project information to plan, perform, and deliver our consulting and automation services to you. This includes using data you provide to design and implement automation solutions, integrate systems, analyze business processes, and develop recommendations or deliverables tailored to your needs. We also use contact information to communicate with you about the project progress.
Communication: We may use your contact information (email, phone, address) to send administrative information related to our services, such as proposals, service updates, reports, invoices, and customer support messages. With your consent or as otherwise allowed, we might also send you newsletters or information about new services or events that might interest you. You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in emails.
Operating Our Website: Technical and usage data is used to operate, maintain, and improve our website’s functionality. We analyze how visitors navigate our site to optimize content and user experience.
Compliance and Protection: We may use information as necessary to comply with applicable laws and regulations (for example, performing conflict checks or record-keeping obligations), to respond to lawful requests or legal process, or to enforce our Terms and Conditions. We also may use and disclose information as needed to investigate, prevent, or take action regarding possible illegal activities, fraud, or security issues, including suspected attacks on our network or misuse of our services.
Aggregate/De-Identified Data: We may aggregate or de-identify personal information so it no longer identifies any individual, and use that data for internal analysis, analytics, and improvement of our services. For example, we might compile statistics on common automation challenges across clients (without revealing any client’s identity or confidential data) to develop better methodologies.
We will only use personal information for purposes that are compatible with those we collected it for, or that you later authorize. We do not use personal data for automated decision-making or profiling in a way that has legal or significant effects on individuals.

3. How We Share or Disclose Information

Cuespan respects the confidentiality of the information you entrust to us. We do not sell your personal information to third parties for their own marketing or other purposespulsegroupconsulting.com. We share personal information only in limited situations, such as:

With Service Providers/Subcontractors: We may share your information with trusted third-party service providers or subcontractors who perform functions on our behalf to support our business or assist in delivering our services. This includes, for example, IT support firms, cloud hosting providers, analytics services, or other consultants working under our direction. These third parties are contractually obligated to use the information only to provide their services to us (or to you on our behalf) and to protect it in accordance with confidentiality and security commitments. If any subcontractors (including those outside the United States) have access to personal or confidential data, we ensure they are bound by strict privacy and data security obligations (as described in our Terms and Conditions’ subcontractor section) to safeguard your information.
Within Our Corporate Group: If Cuespan is part of a group of affiliated companies (e.g., subsidiaries or common ownership), we may share information within that corporate family as needed to provide services and for internal administration. All recipients will similarly be bound to protect the information.
Business Transfers: If we consider or undergo a business transaction such as a merger, acquisition by another company, reorganization, or sale of all or a portion of our assets, personal information may be disclosed to prospective or actual purchasers (and their advisors) as part of the due diligence or as a transferred asset. In such cases, we will seek to ensure the recipient agrees to protect personal information consistent with this Policy.
Legal Requirements: We may disclose information if required to do so by law or legal process, or if we have a good-faith belief that such action is necessary to (i) comply with a legal obligation (such as a subpoena or court order), (ii) protect and defend our rights or property, (iii) act in urgent circumstances to protect the personal safety of users of our services or the public, or (iv) investigate fraud or violations of law.
At Your Direction: We will share your information with third parties (or allow them to collect it) if you specifically direct us to or consent to such sharing. For example, if as part of a project you ask us to work with a third-party vendor or integrate a system, we might exchange relevant data with that designated party under your instructions.
In all such cases, we only share the minimum information necessary for the purpose and, where applicable, will anonymize or pseudonymize data to protect privacy.

4. Cookies and Tracking Technologies

Our website may use “cookies” and similar tracking technologies (such as web beacons or pixel tags) to enhance user experience and gather information about visitors. Cookies are small text files placed on your device that help the site remember your preferences and understand usage patterns. For example, we might use cookies to keep you logged in (if our site has a login feature), or to collect aggregate analytics about how our content is viewed.

You have control over cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies or alert you when cookies are being sent. However, please note that disabling cookies may affect the functionality of our website (for instance, some features might not work as intended).

We may use Google Analytics or similar analytics providers, which set their own cookies to help analyze site traffic. Any third-party cookie usage will be governed by the privacy policy of the third party (e.g., Google’s policies for Google Analytics data).

We do not currently respond to “Do Not Track” signals, as there is no consistent industry standard for compliance. We also do not allow third-party advertising networks to collect information about users on our site for targeted advertising.

5. Data Security

We implement reasonable and appropriate security measures to protect personal information from unauthorized access, alteration, disclosure, or destructionpulsegroupconsulting.com. These measures include technical, administrative, and physical safeguards. For instance, we use access controls to limit who in our organization can view personal data, we maintain firewalls and encryption where appropriate, and our staff and subcontractors are trained on their privacy and security obligations.

However, please understand that no method of transmitting data over the internet or storing data is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. You share and transmit information to us at your own risk. In the event of a data breach that affects your personal information, we will notify you and any relevant authorities as required by law and describe any steps taken in response.

6. Data Retention

We retain personal information only for as long as it is needed to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by lawpulsegroupconsulting.com. For example, we may retain project files and business records for a certain number of years following completion of a project in order to comply with recordkeeping rules, to have documentation in case of questions or disputes, or to support the establishment or defense of legal claims.

When personal information is no longer necessary, we will securely dispose of it or de-identify it. This may involve removing identifying fields, aggregating data, or other means to ensure the information is not readily associated with any individual.

7. Your Rights and Choices

Depending on your relationship with Cuespan and the jurisdiction in which you reside, you may have certain rights regarding your personal information. We are committed to honoring applicable rights requests in accordance with law:

Access and Correction: You have the right to request access to the personal information we hold about you and to obtain information about how we process it. You also have the right to request that we correct or update any inaccurate or incomplete personal information.
Deletion: You may request that we delete personal information we have collected from you. We will do so unless an exception applies (for example, if we need to keep certain information to comply with a legal obligation or to complete a transaction you requested).
Opt-Out of Marketing: If at any time you prefer not to receive marketing or promotional communications from us, you can opt out by clicking the “unsubscribe” link in an email or by contacting us directly with your request. Please note that even if you opt out of marketing messages, we may still send you transactional or informational communications (such as service updates or billing invoices).
Cookies: As described in the Cookies section, you can adjust your browser settings to refuse cookies or alert you to their presence. You can also typically opt out of Google Analytics data collection through browser add-ons if you wish.
Non-Discrimination: We will not retaliate against or treat you differently for exercising any privacy rights. For example, if you exercise your rights under CCPA as a California resident, we will not deny you services or provide a different quality of service as a result.

To exercise your rights or make any requests regarding your personal information, please contact us using the information in the Contact Us section below. We may need to verify your identity before fulfilling certain requests (to protect your privacy). Verification might involve confirming information we already have on file or asking for identification. If you request an authorized agent to make a request on your behalf (allowed, for instance, under CCPA), we will require proof of the agent’s authority and verification of identity as required by law.

8. California Privacy Rights (CCPA)

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These rights include: the right to know what personal information we collect about you and how we use and share it, the right to delete personal information collected from you (with certain exceptions), the right to opt out of the sale or sharing of your personal information, and the right to non-discrimination for exercising your privacy rightsoag.ca.gov. You may also have the right to correct inaccurate personal information and to limit the use of sensitive personal information, to the extent applicable under lawoag.ca.gov.

Categories of Personal Information Collected: In the past 12 months, we may have collected (from California consumers acting as representatives of our business clients or as visitors to our website) identifiers like name, contact information, internet or other electronic activity information (from website visits), and professional or employment-related information if provided by the consumer (e.g., job title, company). We collect these categories from the sources and for the purposes described in this Policy (see Sections 1 and 2 above). We do not sell personal information to third parties, and we do not share or disclose personal information beyond what is outlined in this Policy (which would classify as “business purposes” under CCPA, such as using service providers) pulsegroupconsulting.com. We also do not collect or process sensitive personal information for the purpose of inferring characteristics about consumers.

Exercising CCPA Rights: If you are a California resident and would like to submit a request to know, access, delete, or correct your personal information, you (or your authorized agent) can contact us as described below in Contact Us. Please indicate that you are making a “CCPA request” and specify which right you seek to exercise. We will acknowledge your request and respond within the time frames required by law (generally within 45 days, with the possibility of an extension). We will verify your identity to a reasonable degree of certainty before providing substantive response, which may involve matching provided information with our records.

For requests to opt-out of sale/sharing: While we do not sell data, if you still wish to formally record an opt-out request, you may contact us and we will note your preference. We also recognize the Global Privacy Control (GPC) signal for opt-out of sale/sharing – if our website detects such a signal from your browser set to a California location, we will treat it as a valid opt-out request.
Cuespan will not discriminate against you for exercising any CCPA rights. If a request is denied (such as a deletion request that falls under an exemption), we will explain the basis for the denial.

9. How We Protect Information (Security Measures)

(See Data Security section above for details.) We reiterate that Cuespan uses administrative, physical, and technical safeguards to protect personal information. This includes employee training on privacy, access controls, encryption and secure protocols for data in transit where appropriate, and vetting our third-party providers’ security practices. Despite these efforts, no security measures are infallible. If we become aware of a security breach involving personal data, we will take prompt action to mitigate it and will notify affected parties and authorities as required by Washington’s data breach notification law or other applicable laws.

10. International Data Transfers

Cuespan primarily stores and processes data in the United States. If you are located outside the U.S., please be aware that any information you provide will be transferred to and stored in the U.S. Our clients are mostly U.S.-based (e.g., Washington, California), and our services are not directed to other countries. In the event we need to transfer personal information internationally (for example, if a subcontractor outside the U.S. is assisting on a project), we will do so in compliance with applicable data protection laws. We will ensure there are appropriate safeguards in place, such as standard contractual clauses or equivalent mechanisms, to protect the data being transferred. By providing us information or using our services, you acknowledge any such transfer, processing, and storage of your information in the U.S. or other jurisdictions as necessary.

11. Children’s Privacy

Our services and website are not intended for children under the age of 13, nor do we knowingly collect personal information from children under 13. If you are under 13, do not use our website or send any personal information to us. If we learn we have collected or received personal data from a child under 13 without verification of parental consent, we will promptly delete that information. If you believe we might have any information from or about a child under 13, please contact us so that we can take appropriate action. (For minors aged 13-16 in California, we do not sell their information either, in compliance with CCPA’s minors provision.)

12. Links to Other Sites

Our website or deliverables may occasionally contain links to external websites or services that are not operated by Cuespan. For example, our website might link to a partner’s site, an article of interest, or software documentation. This Privacy Policy does not apply to those third-party sites. We are not responsible for the content, security, or privacy practices of any external sites. We encourage you to review the privacy policy of any site you visit via links from our site. Clicking on those links is at your discretion, and providing personal information on third-party sites is subject to their policies.

13. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other reasons. When we make material changes, we will update the “Last Updated” date at the top of the Policy. If the changes are significant, we may also provide more prominent notice – such as a banner on our website or an email notification. We encourage you to periodically review this Policy to stay informed about how we are protecting your information. Your continued use of our services or website after any changes to this Policy have been posted constitutes your acceptance of the revised Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Cuespan Automation Solutions
Attn: Privacy Officer / Legal Department
4060 212th Way SE, Sammamish, WA 98075

Email: privacy@cuespan.com
Phone: (425) 786-3484

For California residents or others with specific privacy rights queries, please include “Privacy Request” in the subject line of your email or communication. We will respond as soon as reasonably possible, generally within the timeframes provided by law for the respective rights requests.

By using Cuespan’s services or providing us with your information, you acknowledge that you have read this Privacy Policy and understand its terms. We value your trust and are dedicated to protecting your privacy while delivering high-quality automation and consulting services.